We are House of Care Limited, a company registered in England and Wales. Our company registration number is 09577248 and our registered office is at 14 Lyon Court, Walsworth Road, Hitchin SG4 9SX. VAT registration number is 270444026.

You may contact us by writing to us at

This page, together with the information contained in our Privacy Policy and Conditions of Website Use (“Terms and Conditions”) set out the legal terms that apply when you place an order for the products we offer for sale (“Products”) through the website (the “Website).

Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by placing an order for Products through the Website, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should stop using the Website immediately. If you continue to use the Website or if you order Products via the Website, we will take this as your acceptance of these Terms and Conditions.

WE ONLY PROVIDE PRODUCTS TO CONSUMERS. By placing an order for the Products through the Website, you warrant that you are acting for purposes that are wholly or mainly outside your trade, business, craft or profession.


1.1   Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.2   When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as ‘defined terms’). You can identify these defined terms because they start with capital letters. Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined.

1.3   When we refer to ‘we’, ‘us’ or ‘our’, we mean House of Care Limited. Where we refer to ‘you’ or ‘your’ we mean you, the person purchasing the Products.

1.4   We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions are only available in the English language. We will not file copies of the contracts between us and you relating to our supply of the Products. Furthermore, please note that we may amend these Terms and Conditions from time to time so please check the relevant section of the Website regularly and each time you order Products (to ensure you understand the legal terms which apply at that time).

1.5   We may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.


2.1   How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

2.2   If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Products. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.

2.3   Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


Products and Product packaging may vary slightly from pictures. The images of the Products and Product packaging displayed on the Website are for illustrative purposes only. Although we have made every effort to ensure that the colours of the Products and Product packaging are displayed accurately, we cannot guarantee that a device through which you access the Website accurately displays the colours of the Products and the Products’ packaging.


If you wish to make a change to the Products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 of these terms and conditions which sets out your rights to end the contract).

5.1   Minor changes to Products and/or Product packaging. We may change the Products and/or Product packaging:

(a)   to reflect changes in relevant laws and regulatory requirements that may require us to do so, for example we may change the ingredients within our Products from time to time; and

(b)   to implement minor adjustments and improvements.

5.2   More significant changes to the Products and these terms. In addition, as we informed you in the description of the Product on our website, we may make changes to these terms or the Products, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.


6.1   Delivery costs. The costs of delivery will be as displayed to you on the Website.

6.2   When and how the Products will be delivered to you. During the order process we will provide you with an estimate of when the Products will likely be delivered to you. Our delivery partner, myHermes, will deliver the Products to you. Our delivery partner will endeavour to deliver the Products to you as soon as reasonably possible, and in any event within 30 days after the day on which we accept your order.

6.3   Where we deliver. Our delivery partner will deliver to any part of the UK, excluding the Channel Islands.

6.4   We are not responsible for delays outside our control. If the supply of the Products is delayed by an event outside our control then we will contact you as soon as possible after us becoming aware of the likely delay to let you know and, if possible, we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

6.5   If you are not at home when the Product is delivered. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, our delivery partner will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.

6.6   If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we, or our delivery partner, will contact you for further instructions. We, and/or our delivery partner, may charge you for storage costs and any further delivery costs. If, despite our and/or a delivery partner’s reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.

6.7   When you become responsible for the goods. The Product will be your responsibility from the time we deliver it to the address you gave us or you.

6.8   When you own the Products. You own the Products ordered once we have received payment in full.

6.9   What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Products to you, for example, your home address or telephone contact details. If so, this will have been stated and provided by you during the order process. However, if that information is incorrect we will contact you in writing to ask for the information we require to supply the Products to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.


7.1   You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)   If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the Product repaired or replaced, or to get some or all of your money back), see clause 10;

(b)   If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;

(c)   If you have just changed your mind about the Product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;

(d)   In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.6.

7.2   Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:

(a)   we have told you about an upcoming change to the Product or these terms which you do not agree to (see clause 5.2);

(b)   we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;

(c)   there is a risk that supply of the Products may be significantly delayed because of events outside our control; or

(d)   you have a legal right to end the contract because of something we have done wrong.

7.3   Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

7.4   When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

(a)   Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

(b)   Products which are liable to deteriorate or expire rapidly;

(c)   Products which are medicinal products by administration by a prescriber, or under prescription or directions given by a prescriber;

(d)   Products which are supplied by a healthcare professional, prescriber or similar, under arrangements for the supply of services as part of the health service, where the Product is one that, at least in some circumstances, is available under such arrangements free or on prescription;

(e)   Products which are made to the consumer’s specification or are clearly personalised; and

(f)   any Products which become mixed inseparably with other items after their delivery.

7.5   How long do I have to change my mind? You have 14 days after the date you (or somebody you nominate) receives the Products, unless the Products forming part of a single order are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Products

7.6   Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for the Products is completed when the Product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for the Products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.


8.1   Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a)   Email. Email us at Please provide your name, home address, details of the order (including order number) and, where available, your phone number and email address.

(b)   Online. Complete the online message form on our website.

8.2   Returning Products after ending the contract. If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return them to us. You must return the Products by posting them back to us at Safestore Stevenage, Room 6332 – House of Care Limited, Unit 3/4, Argyle Way, Stevenage, SG1 2AD, United Kingdom. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.

8.3   When we will pay the costs of return. We will pay the costs of return:

(a)   if the Products are faulty or mis-described; and

(b)   if you are ending the contract because we have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

8.4   How we will refund you. We will refund you the price you paid for the Products including the delivery cost, by the method you used for payment. However, we may make deductions from the price, as described below.

8.5   Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a)   We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b)   The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

8.6   When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind


9.1   We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if:

(a)   you do not make any payment to us when it is due;

(b)   you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products. See clause 6.8 for further details; or

(c)   you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

9.2   You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.


10.1   How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can write to us by sending an email to

10.2   Summary of your legal rights. We are under a legal duty to supply Products that are in conformity with this contract. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of the Products you order, provided that these Products are goods, your legal rights entitle you to the following:

(a)   up to 30 days: if the goods are faulty, then you can get an immediate refund.

(b)   up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

(c)   if your goods do not last a reasonable length of time you may be entitled to some money back.See also clause 7.3 which relates to your statutory right to change your mind.


11.1   Where to find the price for the Product. The price of the Product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the Product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the Product you order.

11.2   We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

11.3   What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing (for example, if the price of the Product is unreasonably low), we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.

11.4   When you must pay and how you must pay. We accept payment from all major credit card providers. You must pay for Products at the time of placing the order through the Website. By placing an order for Products through our website you are promising that all details you provide are true and accurate, that you are at least 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.


12.1   We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2   We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products as summarised at clause 10.2, and for defective Products under the Consumer Protection Act 1987.

12.3   We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


13.1   In the event that Products offered on our Website as part of a “multi-buy” offer are returned to us, we are entitled to require all of the Products within an order which form part of that offer to be returned to us, or if only some of the Products forming part of that offer are returned to us charge you at the full price for the Products retained by you.

13.2   We may offer a free gift to you when you place an order for Products through our Website, subject to availability. You will not be entitled to a free gift unless we have explicitly stated that you so entitled are during the order process. Unless otherwise stated, we will only provide one free gift to you per order, regardless of whether you purchase more than one unit of a Product.

13.3   You are not entitled to receive any free gift unless you purchase from our Website a qualifying Product at full price. In the event that a free gift is delivered to you in error you will be required to return the free gift to us immediately.

13.4 We reserve the right to change, or substitute any item offered as a free gift at any time, and can withdraw the offer of a free gift at any time. The offer a free gift is subject to availability.


14.1   How we will use your personal information. We will use the personal information you provide to us:

(a)   to supply the Products to you;

(b)   to process your payment for the Products;

(c)   if you agreed to this during the order process, to give you information about similar Products that we provide, but you may stop receiving this at any time by contacting us; and

(d)   in any other way as further described in our Privacy Policy

14.2   We will only give your personal information to other third parties where the law either requires or allows us to do so.


15.1   We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 6 weeks of us telling you about it and we will refund you any payments you have made in advance for Products not provided.

15.2   You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3   Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.4   If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

15.5   Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15.6   Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.



These terms of use (together with the documents referred to in it) tell you the terms on which you may make use the website (“our Site”). Please read these terms of use carefully before you start to use our Site. We recommend that you print a copy of these terms of use for future reference.

By using our Site, you confirm that you accept these terms of use and that you agree to comply with them. By using our Site you also warrant that you will fully indemnify us, and hold us, our company officers, employees, suppliers, distributors, retailers and any other connected person harmless from and against all claims, losses, costs and expenses (including but not limited to our legal fees) arising in connection with any breach of these terms and conditions by you, or any other person impersonating or representing themselves as you.

If you do not agree to these terms of use, you must not use our Site.


Our Site is operated by House of Care Limited (we/our). We are a company registered in England and Wales and our registered office is at Flat 14, Lyon Court, Walsworth Road, Hitchin, Hertfordshire, SG4 9SX. Our registered company number is 09577248.


These terms of use refer to our Privacy Policy and Terms and Conditions of Sale which also apply to your use of our Site, and which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such control and/or processing and you warrant that all data provided by you is accurate.


We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.


We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Site, any content on them, and any content we link through our Site will be free from errors or omissions.

If the need arises we may suspend access to the Internet via our Site, and/or withdraw the availability of the Website, at any time.


Our Site is made available free of charge.

We do not guarantee that our Site, or any content on either, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason if access to our Site is unavailable at any time, for any period.

You are responsible for making all arrangements necessary for you to have access to the Internet so that you can use our Site. You are responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to a third party.

We have the right to disable any user identification code or password, whether chose by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you suspect or know that anyone other than you knows your user identification code or password, you must promptly notify us in writing by contacting us at


We will determine, in our discretion, whether there has been a breach of these terms of use. When a breach of these terms of use has occurred, we may take such action as we deem appropriate.

Failure to comply with these terms of use (and particularly the acceptable use terms below) may result in our taking all or any of the following actions:

•   immediate, temporary or permanent withdrawal of your right to use our Site and social media pages;
•   immediate, temporary or permanent removal of any posting or material uploaded by you to our social media pages and/or our Site;
•   issue of a warning to you;
•   legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
•   further legal action against you; and/or
•   disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude our liability for actions taken in response to breaches of the acceptable use policy. The responses described in these terms are not limited, and we may take any other action we reasonably deem appropriate.


We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on our it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) and/or forms from our Site for your personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site, must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors (if applicable).

If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We reserve all our rights and remedies generally, including but not limited to our rights and remedies relating to, or arising from, infringement of our intellectual property rights.


All information, content and other materials displayed on, and/or linked through, our Site are provided for general information only. It is not intended to amount to advice on which you should rely, and you must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the information, content or other material displayed on, and/or linked through, our Site.

Although we make reasonable efforts to update the information, content and other materials posted on our Site, we make no representations, warranties or guarantees (whether express or implied), that the content on, and/or linked through our Site, is accurate, complete or up-to-date.

Where we provide, through our Site, user-generated content and/or links to other third party websites and resources, such content is provided for your information only, and it should not be interpreted that we approve of, nor that we have verified, such content.

If you wish to complain about information and materials uploaded to our website please contact us in writing by emailing


Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

Different limitations and exclusions of liability may apply to liability arising as a result of the supply of products to you. If such limitations do apply, those limitations will be set out in our Terms and Conditions of Sale

To the extent permitted by applicable law, we exclude all conditions, warranties, representations or other terms which may apply to our Site, and/or any content linked through our Site, whether express or implied.

We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity resulting from our use of our Site.

We will have no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your mobile telephone or handheld devices (Device), computer equipment, computer programs, data or other proprietary material due to your use of our Site, or to your downloading of any content from, or provided through, our Site, or on any linked content, website or app.


You may use our Site for lawful purposes. You may not use our Site:

•   in any way that breaches any applicable local, national or international law or regulation.
•   in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
•   to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
•   to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
•   to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any Device, computer software or hardware.

You also agree:

•   not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these terms use.
•   not to access without authority, interfere with, damage or disrupt:
•   any part of our Site;
•   any equipment or network on which our Site is hosted and/or stored;
•   any software used in the provision of our Site; or
•   any equipment or network or software owned or used by any third party.


These content standards apply to any and all material which you provide to us, or contribute, through use of our Site and/or our social media pages, and to any interactive services associated with them.

Whenever you make use of a feature that allows you to upload content to our Site, or to make contact with other users of our Site, you must comply with these content standards.

We reserve the right to refuse to post any submission, review or other content uploaded to our site by you, for any reason. We also reserve the right to remove, edit or delete any content which in our sole discretion does not comply with our Terms and Conditions and any other applicable terms and conditions and

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Content must:

•   be accurate and complete;
•   be genuinely held; and
•   comply with applicable law in England and Wales and in any country from which they are posted.

Content must not:

•   contain any material which is defamatory of any person;
•   contain any material which is obscene, offensive, hateful or inflammatory;
•   infringe any copyright, database right or trade mark of any other person;
•   be likely to deceive any person;
•   be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
•   be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
•   be likely to harass, upset, embarrass, alarm or annoy any other person; or
•   be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us in full for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

By uploading content to our Site you are agreeing to waive your moral rights in respect of such content arising under the Copyright, Designs and Patents Act 1988, and so far as legally possible, any broadly equivalent rights you may have in any territory in the world.

Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. You may terminate this licence by giving us notice in writing at our registered address.

We also have the right to disclose your identity to any third party who is claiming that any content uploaded by you constitutes a violation of their rights (including their intellectual property rights).

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Site.

You are solely responsible for securing and backing up your content.

Where any content provided to us amounts to personal data and/or sensitive personal data within the meaning of the Data Protection Act 1998, we will comply with our relevant obligations under that act in respect of that data. Further information is provided in our privacy policy here:


You may use our Site only for lawful purposes and you may not use either in any way that breaches any applicable local, national or international law or regulation. We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.

You must not knowingly introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful to our Site. You must not attempt to gain unauthorised access to our servers or any server, computer or database connected to our Site. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.


Please note that these terms of use, its subject matter and its formation, are governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.


‘HOUSE OF CARE’ and ‘UNITY BEAUTY ESSENTIALS’ are trade marks owned by us, and which are registered, or pending registrations in numerous territories worldwide. Our trade mark registrations include registration for the marks ‘HOUSE OF CARE’ and ‘UNITY BEAUTY ESSENTIALS’ in in the UK. Such trade marks may only be used by us and our permitted licensors (if any).


To contact us, please email